Terms & Conditions
Welcome to Love and Wick Studio (“Love and Wick”, “we”, “us”, or “our”).
These Terms and Conditions (“Terms”) govern your use of our website and any purchase you make from us. By accessing or using our website, or by purchasing products from Love and Wick Studio, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or services.
These Terms apply to all users of our website, including customers, browsers, and contributors of content.
1. Our Services and Products
a. Products
All products, descriptions, and prices are subject to change at any time without notice. Certain items may have limited availability. We reserve the right to discontinue any product at any time.
We make every effort to ensure our product information, pricing, and availability are accurate and up to date. However, mistakes may occur. In the event of a pricing or stock error, we reserve the right to cancel or amend your order and will notify you promptly.
b. Product Images and Descriptions
While we aim to represent our products as accurately as possible, colours and finishes may vary slightly due to differences in screen display or materials. Measurements and descriptions are approximate and provided for guidance only.
c. Account Registration
You may be required to create an account to make a purchase. You agree to provide accurate and complete information and to keep it updated. We reserve the right to suspend or terminate your account if information is found to be false or incomplete.
d. Communication Consent
By providing your contact details, you consent to us contacting you in relation to your order or account. Marketing communications will only be sent with your express consent, in compliance with the UK GDPR and Privacy and Electronic Communications Regulations (PECR). You may opt out at any time.
e. Shipping
Orders will be dispatched to the shipping address provided at checkout. Please ensure this information is correct. We cannot be held responsible for delayed or undelivered items due to incorrect address details or postal issues beyond our control.
f. Order Confirmation and Cancellation
An email confirmation does not constitute acceptance of your order. We reserve the right to refuse or cancel an order for any reason, including product unavailability, pricing errors, or suspected fraudulent activity.
If we cancel your order, you will be notified and refunded in full.
2. Pricing and Payment
Prices are shown in Pounds Sterling (GBP) and include UK VAT where applicable.
Payment must be made in full at the time of ordering.
We use secure third-party payment processors (such as Tyl, Shopify Payments, PayPal, or Stripe). Your use of their services is subject to their own terms and privacy policies. Love and Wick Studio is not responsible for payment processing errors or issues.
3. Returns, Refunds and Exchanges
We hope you love your purchase, but if you are not completely satisfied, please read our returns policy below.
a. Returns and Exchanges
All items are carefully inspected before dispatch. We do not offer refunds for items that arrive in good condition or have been used.
We will replace or refund items damaged in transit if photographic evidence is provided within 7 days of delivery. Please email info@loveandwickstudio.com with your order number and photos of the damage.
You may exchange a product for another candle of the same size and price within 14 days of purchase. The buyer is responsible for return postage costs unless the item is faulty or incorrect.
b. Items Not Eligible for Refund or Exchange
Sale items or items purchased with discount codes
Custom or personalised products
Gift cards
Items returned after 14 days of delivery
Used, opened, or damaged items not caused by us
Lost or stolen parcels once marked as delivered
c. Refund Process
Once your return is received and inspected, we will notify you by email whether your refund has been approved. Approved refunds will be processed to your original payment method within 5–10 working days. If your refund has not appeared after this period, please contact your bank or email us at info@loveandwickstudio.com.
d. Return Shipping
Please contact us before sending any returns. You are responsible for return postage costs unless the item is faulty or incorrect. We recommend using a tracked shipping service, as we cannot guarantee receipt of returned parcels.
4. Privacy and Data Protection
Your privacy is very important to us. We comply with theUK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Personal information collected through our website is used only for fulfilling orders, communicating with you, or sending marketing emails where consent is given.
Our full Privacy Policy can be found at: http://www.loveandwickstudio.com/privacy-policy
5. Intellectual Property
All content on our website, including text, graphics, images, logos, and product designs, is the property of Love and Wick Studio or our licensors. You may not copy, reproduce, distribute, or create derivative works from our materials without prior written consent.
6. Third-Party Links
Our website may include links to third-party sites. We are not responsible for the content, accuracy, or privacy practices of these external websites.
7. Limitation of Liability
Nothing in these Terms limits your statutory rights as a consumer under UK law
To the fullest extent permitted by law, Love and Wick Studio shall not be liable for:
Indirect, incidental, or consequential losses;
Loss of profits, revenue, or data;
Any damages arising from misuse of our products;
Delays or failures due to events beyond our reasonable control (including postal delays, strikes, or supply chain issues).
Our total liability for any claim shall not exceed the total amount paid for the relevant order.
8. Indemnity
You agree to indemnify and hold harmless Love and Wick Studio from any claims, damages, or expenses arising out of your misuse of our website or breach of these Terms.
9. Governing Law
These Terms are governed by the laws of Scotland and subject to the exclusive jurisdiction of the Scottish courts.
If you are a consumer in another part of the UK, you may also bring claims in your local courts.
10. Complaints and Dispute Resolution
We aim to resolve any issues promptly. Please contact us at info@loveandwickstudio.comif you have a concern.
If we cannot resolve your complaint, you may refer it to an alternative dispute resolution (ADR) provider or the UK Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr
11. Termination
We reserve the right to terminate or suspend access to our website or services at any time, without notice, if we reasonably believe you have breached these Terms.
12. Changes to These Terms
We may update these Terms occasionally. Any changes will be posted on this page with an updated revision date. Continued use of our website after changes are made constitutes acceptance of the new Terms.
13. Contact Information
Questions about these Terms should be sent to:
or mailed to
Love and Wick Studio
Aberdeen, Scotland, AB23 8RL
Last updated: 10 October 2025