Privacy Policy

At Love and Wick Studio, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, make a purchase, or interact with us.

By using our website, you agree to the collection and use of your information in accordance with this policy.

1. Who We Are

Love and Wick Studio, business based in Scotland.

Business address: Love and Wick Studio, Aberdeen, Scotland, AB23 8RL

Email: info@loveandwickstudio.com

Website: www.loveandwickstudio.com

We are the Data Controller of the personal information we collect and process.

2. The Information We Collect

We may collect and process the following types of personal data:

a. Information You Provide Directly

When you:

Make a purchase

Create an account

Subscribe to our newsletter

Enter a giveaway or promotion

We may collect:

Your full name

Postal address

Email address

Phone number

Payment details (processed securely by third-party providers)

Order history

Communication preferences

b. Information Automatically Collected

When you visit our website, we may automatically collect:

IP address

Browser type and version

Device information

Referring website (if applicable)

Pages viewed and time spent on the site

This information is collected using cookies and similar technologies (see Section 8 Cookies).

3. How We Use Your Information

We use your personal data to:

Process and deliver your orders

Communicate with you about your order or enquiry

Send you marketing emails (only if you’ve opted in)

Improve our website, products, and customer experience

Comply with legal or tax obligations

We will never sell your personal data or share it with third parties for marketing purposes.

4. Legal Bases for Processing

We rely on the following lawful bases under the UK General Data Protection Regulation (UK GDPR):

Contract: To fulfil an order or provide a service you requested.

Consent: When you have given clear consent (e.g., to receive marketing emails).

Legal obligation: To comply with UK law, such as tax or accounting requirements.

Legitimate interest: For activities like improving our website, preventing fraud, and managing our business efficiently.

5. Sharing Your Information

We may share your information with trusted service providers who help us operate our business, such as:

Website host and payment processors (e.g., Wix, Shopify, Stripe, PayPal)

Delivery and courier services (e.g., Royal Mail, Evri)

Email marketing platforms (e.g., Wix, Mailchimp or Shopify Email)

Each of these providers only receives the information necessary to perform their specific function and must handle your data securely in accordance with UK GDPR.

We may also share information if required by law, for example, with HMRC or law enforcement.

6. Data Retention

We will keep your personal data only as long as necessary to:

Fulfil your order or service

Meet legal, tax, and accounting requirements

Maintain our business records

Typically, we retain order information for 6 years (as required by UK tax law). Marketing data will be kept until you withdraw your consent.

7. Your Data Protection Rights

Under UK data protection law, you have the following rights:

Right to access - You can request a copy of the personal data we hold about you.

Right to rectification - You can ask us to correct inaccurate or incomplete data.

Right to erasure (“right to be forgotten”) - You can request deletion of your personal data, unless we are legally required to keep it.

Right to restrict processing - You can ask us to limit how we use your data.

Right to data portability - You can request your data in a usable format.

Right to object - You can object to processing based on legitimate interests or direct marketing.

Right to withdraw consent - You can withdraw marketing consent at any time.

To exercise any of these rights, please contact info@loveandwickstudio.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://www.ico.org.uk if you believe your data has been misused.

8. Cookies

Cookies are small text files placed on your device when you visit our website. They help us understand how our site is used and improve your shopping experience.

We use cookies to:

Enable basic site functionality (shopping basket, checkout)

Remember your preferences

Analyse website traffic and usage through analytics tools (e.g., Google Analytics)

Support marketing and remarketing campaigns (only with your consent)

You can control or delete cookies through your browser settings. Please note that disabling cookies may affect website functionality.

You can read more about how we use cookies in our Cookie Policy (available on our website).

9. Email Marketing

If you subscribe to our newsletter or marketing list, we will use your name and email address to send occasional updates, offers, or product announcements.

You can unsubscribe at any time by:

Clicking the unsubscribe link at the bottom of our emails, or

Contacting us at info@loveandwickstudio.com

We use trusted email marketing tools that comply with GDPR and store data securely.

10. Security of Your Information

We take reasonable and appropriate technical and organisational measures to protect your data against loss, misuse, unauthorised access, or disclosure.

While no method of online transmission is completely secure, we use encryption (HTTPS), secure payment processors, and restricted access to keep your data safe.

11. International Transfers

Some of our service providers (for example, Shopify or Mailchimp) may store or process data outside the UK or EEA.

Where this occurs, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or adequacy decisions recognised by the UK government.

12. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect or store data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or business operations.

Any updates will be posted on this page with a new “last updated” date. Please review it periodically.

14. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your data, please contact:

Love and Wick Studio

Aberdeen, Scotland, AB23 8RL

Email: info@loveandwickstudio.com

Last updated: 10 October 2025